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Desktop Support Technician


VXI Guatemala

Informática / Telecomunicaciones

Salario

Q.8,000.01 – Q.10,000.00

Nivel de Estudios

Educación Secundaria

Experiencia

2 años

Requerimientos

Lugar: Guatemala

Rango de Edad: 25-50 años

Idioma (s): Inglés

Jornada: Tiempo completo

Otros conocimientos: Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Word, Open Office, Star Office, Otros

Disponibilidad para viajar: No

Disponibilidad para cambiar residencia: No

Licencia de Conducir: No es requerida

Detalles de la Plaza

Fecha de Contratación: 22-12-2020

Vacantes: 2 puestos

Tipo de Contrato: Tiempo indefinido

Descripción:

Desktop Support is primarily responsible for installation, troubleshoot and documentation of hardware and software. The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.

SKILLS & QUALIFICATIONS:

  • 2 years of desktop support experience in a large enterprise environment preferred
    • BPO experience is a big plus.
  • Related certifications a plus (Windows certifications, MacOS related courses, Network+, ICDN/CCNA, CCNP, etc.)
  • Working knowledge of Microsoft operating systems and software products installation, configuration, troubleshooting, and repair
  • Tech Support knowledge of Microsoft operating systems and software products
  • Tech Support knowledge of MacOS operating systems and software products
    • Experience with JAMF is a big plus

·         Flexibility to work evening and weekend hours when necessary

·         Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair

  • VMware knowledge local and cloud hosting experience
  • Exchange services experience
  • Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
  • Good time management skills and able to multi-task

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